Handle customer inquiries, complaints, and technical support requests in Mandarin and English.
Provide excellent after-sales service by troubleshooting product issues and offering solutions.
Coordinate with internal teams such as technical support, logistics, and sales to resolve customer concerns.
Maintain accurate records of customer interactions and service reports.
Assist in product training and guidance for customers regarding usage, maintenance, and troubleshooting.
Monitor customer feedback and suggest improvements to enhance the service experience.
Support warranty claims, returns, and replacements according to company policies.
Ensure timely follow-up with customers to guarantee issue resolution and satisfaction.
Prepare service-related reports and documentation as needed.