Assist in handling customer inquiries, complaints, and technical support requests in Mandarin and English.
Support the after-sales service team in troubleshooting product issues and providing solutions to customers.
Coordinate with internal teams such as technical support, logistics, and sales to help resolve customer concerns.
Help maintain and update records of customer interactions and service reports in the system.
Assist in providing product guidance to customers, including usage, maintenance, and basic troubleshooting.
Monitor customer feedback and help compile insights to improve service quality and customer experience.
Support the processing of warranty claims, returns, and replacements according to company procedures.
Assist in following up with customers to ensure issues are resolved and customer satisfaction is achieved.
Help prepare service reports and related documentation when required.