Client Relationship Management : Build and maintain strong, lasting relationships with clients. Act as the main point of contact for assigned accounts, ensuring timely and effective communication. Understand client business challenges, goals, and industry trends to provide strategic advice.
Solution Consulting : Identify client needs and recommend IT solutions utilizing Salesforce, Zendesk, Zoho, and Google Workspace platforms. Collaborate with technical teams to design and present solution demonstrations. Ensure proposed solutions align with client objectives and budgets.
Partnership Management : Maintain a deep understanding of Salesforce, Zendesk, Zoho, and Google Workspace product offerings and updates. Work closely with partners to leverage their resources, tools, and programs. Drive joint marketing initiatives and co-sell opportunities with partners.
Revenue Growth and Account Expansion : Identify opportunities for upselling, cross-selling, and new business within existing accounts. Achieve or exceed sales targets and KPIs. Develop and execute account plans for strategic clients.
Account Coordination : Coordinate with internal delivery teams to ensure successful implementation of solutions. Monitor project progress, resolve issues, and ensure client satisfaction. Manage account renewals and contract negotiations.
Market Intelligence : Stay updated on market trends, competitor activities, and emerging technologies in the IT and CRM domains. Share insights with internal teams to enhance product and service offerings. Keep abreast of industry trends and developments, and provide market intelligence to the management team.