Execute export and import shipments from the station, including but not limited to ocean freight (OFR) and airfreight (AFR)
Coordinate with related internal stakeholders on the shipment lifecycle, inclusive of customer billings and exception management, as part of 1 File 1 Operator (1F1O) framework
Support positive engagement with customers, including during meeting discussions to ensure clear communication and expectations are being handled.
Execute import/ export entries and perform as per internal procedures and latest local customs regulations
Estimate and perform computations for duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
Review invoices and shipping documents to enhance accordance with federal regulations
Effectively engage with Mandarin-speaking customers during export/import activities, including meetings, presentations, and discussions, to ensure clear communication and understanding of processes.
Read and interpret Standard Operating Procedures (SOPs) in Mandarin to ensure compliance and facilitate smooth operations.
Understand customer requirements, review to ensure customer requirements are met and take corrective actions in case of deviations
Analyze and support customer service in the incident and exception management resolution
Provide guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
Contribute to developing a high-performance service culture within the export, import and gateway departments
Monitor adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
Interface with internal functions such as customer service, product, sales, etc.
Resolve and analyze issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency