A. Daily Operations Management:

A.1. Oversee all daily operations of the hotel to ensure high-quality service to guests.

A.2. Ensure consistent implementation of standard operating procedures (SOPs).

B. Staff Management:

B.1. Manage and lead the hotel team, including recruitment, training, and staff development.

B.2. Monitor staff performance and provide constructive feedback and evaluations.

C. Guest Services:

C.1. Ensure guest satisfaction by providing friendly and professional service.

C.2. Handle guest complaints and requests effectively and efficiently.

D. Financial Management:

D.1. Manage the hotel's budget, control operational costs, and maximize revenue.

D.2. Prepare monthly, annual, and ad-hoc financial reports for management.

E. Marketing and Promotion:

E.1. Develop and implement marketing strategies to increase hotel occupancy and revenue.

E.2. Collaborate with the marketing team to create effective promotional campaigns.

F. Maintenance and Upkeep:

F.1. Ensure the hotel facilities are well-maintained and in good condition.

F.2. Coordinate repairs and maintenance with the technical team or external contractors.

G. Compliance and Security:

G.1. Ensure the hotel complies with all applicable laws and regulations, including health and safety standards.

G.2. Implement security procedures to protect guests, staff, and hotel property.

H. Stakeholder Relations:

H.1. Build and maintain good relationships with guests, suppliers, and business partners.

H.2. Attend business meetings and events to promote the hotel.