RedDoorz (PT. Commeasure Solutions Indonesia)
Customer Support Executive
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岗位职责
- Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Resolve Issues: Identify and troubleshoot customer issues, offering appropriate solutions and alternatives.
- Document Interactions: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and actions taken.
- Collaborate with Teams: Work closely with other departments to resolve complex issues and improve overall customer satisfaction.
- Product Knowledge: Maintain a deep understanding of company products and services to provide informed assistance to customers.
- Follow Up: Ensure customer issues are resolved to their satisfaction by following up as needed.
- Feedback Collection: Gather customer feedback and report trends or recurring issues to management.
- Adherence to Policies: Follow company policies and procedures to ensure consistent and effective customer service.
岗位要求
- Minimum D3 or equivalent
- Able to speak English (verbal & written)
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
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关于公司
RedDoorz (PT. Commeasure Solutions Indonesia)
Hospitality Industries • 251 to 500 employees
RedDoorz is Southeast Asia’s largest and fastest-growing technology-driven hospitality brand. With a vision to enable people to travel more and provide affordable, reliable stays in all major cities and destinations across the region, RedDoorz is supporting the hospitality industry by transforming the fragmented supply inventory into branded, standardized accommodations.
RedDoorz was founded in 2015 by a team of senior executives with deep experience in the online travel and hospitality industry. Since then, it has gro...
办公地址
RDTX Square, Lantai 6 Jl. Prof. DR. Satrio No.164, RT.3/RW.4, Karet Semanggi, Kec. Setiabudi, Jakarta Selatan, Selatan, DKI Jakarta. 12930
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