Team Management: Manage and lead the retail store team, ensuring high employee motivation and productivity.
Sales Target Achievement: Develop and execute store sales plans to meet targets and drive performance growth.
Customer Service: Ensure excellent customer service, enhance customer satisfaction and loyalty, and properly handle customer complaints and feedback.
Store Operations: Oversee daily store operations, manage inventory, ensure product availability, and implement effective cross-selling strategies.
Talent Identification & Development: Identify potential employees, assess their capabilities, and provide career development guidance to prepare future store managers and sales staff.
Market Research: Monitor market trends and competitor strategies, and adjust sales and marketing tactics accordingly to meet market demands.
Performance Analysis: Regularly analyze sales data, evaluate store performance, and propose improvements with follow-up tracking.
Cross-functional Collaboration: Work with marketing, product, and other departments to ensure consistency in product launches, promotions, and brand image.