Cap Karoso
FRONT OFFICE SUPERVISOR
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Basic Information
Employment Type
Full Time
Job Level
Specialist/Supervisor
Qualifications
Bachelor
Work Type
WFO
Gender
None
Years of Experience
1-3 years
Location
Kabupaten Sumba Barat Daya, Indonesia
Ages
25 - 35 Years old
Languages
English
Indonesian
Responsibilities
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful, and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/floor limit policies.
- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
- Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Ensure the Front office log book and the hotel log book are always updated and actioned upon.
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Requirements
- Minimum 1 year of experience in related role
- Experience in *5 hotel/resort
- Good communication skills & Fluent English (verbal & writing)
- Passionate, enthusiastic and energetic personality
- Able to work individual & team
- Positive Attitude
- Placements in Sumba Nusa Tenggara Timur
Key Skills
Business English
Benefits
housing
meal
transportation
service charge
insurance
About the Company
Cap Karoso is a five-star hotel and villa in Sumba Barat Daya, Nusa Tenggara Timur. We have 47 rooms and 20 villas that celebrate Sumbanese culture and tropical leisure. Every detail was conceived to offer the greatest comfort and to immerse our guests into the magnetic and mysterious world of Sumba. Because there is nothing more beautiful than the colors of Karoso Lagoon, every room has an ocean view....
Office Address
ATE DALO
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