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PT Panorama JTB Tours Indonesia

Customer Loyalty

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Basic Information

Employment Type

Contract

Job Level

Manager/Advanced

Qualifications

Bachelor

Work Type

WFO

Gender

None

Years of Experience

4-5 years

Location

Jakarta Barat, Indonesia

Ages

25 - 35 Years old

Languages

English
Responsibilities
  • Engage proactively with customers to understand their needs and preferences.
  • Promote and manage our loyalty programs to enhance customer retention.
  • Resolve customer issues promptly, ensuring a positive experience.
  • Collect and analyze customer feedback to drive improvements.
  • Keep customers informed about new products, services, and promotions.
  • Create customer engagement program to boost customer loyalty.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in customer service or relations.
  • Minimum 3-5 years experience in related fields.
  • Excellent communication and problem-solving skills.
  • Familiarity with CRM software and loyalty program management is a plus.
Key Skills
Customer Loyalty
Customer Loyalty Management
CRM
Customer Service Management
Loyalty Marketing
Analytic Problem Solving
Bilingual Communications
Benefits
BPJS
Insurance
Transport Allowance
About the Company

PT Panorama JTB Tours Indonesia

Leisure, Travel & Tourism Industries • 251 to 500 employees

https://www.panorama-jtb.com/

Panorama JTB Tours is a transformation of Panorama Tours, as a tour & travel company that has been known since 1998. Panorama JTB Tours is the result of synergy between two well-known companies: Panorama Group and JTB Corporation, to be stronger and broader in reaching and serving the community in the country in the Travel & Leisure segment. JTB Corporation itself as a global tourism player that has been operating for more than 100 years with a network in 37 countries makes Panorama Group as a reliable partner in Indone...

Office Address

Jl. Tomang Raya No. 63 Jakarta Barat, Indonesia 11440

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