FUSE Group
Product Operations
Not Disclose
Basic Information
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Responsibilities
- Product Optimization: You will be in charge of gathering, analyzing, and sharing from User feedback to offer insights of product development
- Managing Stakeholders: You will closely collaborate with product team, engineering team, and business teams to enhance discussions regarding product usage, feature development, and user needs.
- Facilitating Product Development: Through feedback loops, you will help the product team gain a better understanding of which features or solutions to build and what needs to be addressed. You will also oversee product release testing to ensure that tests do not overlap or interfere with one another.
- Utilizing Product Data: You will gather various types of data, including usage statistics, feature requests, support tickets, and coordinate with teams in day to day operations
- Reporting: compile our ticket reports, providing a quantifiable and measurable perspective on product ops
Requirements
- Bachelor degree in Computer Science/Information Technology or equivalent.
- At least 1-3 years experiences in Product Ops/Product Support/Tech Support/Tech Project or Product management role with a reputable fast-pace tech startup/ IT/Telecommunication/ Tech consulting company
- Fluent in English (reading, speaking, listening, and writing) is a must
- Strong attention to detail and willingness to work in a day-to-day operations model
- Proficient in using product management tools, e.g. Confluence, JIRA Service Desk, etc.
- Technical understanding and ability to communicate with both technical and non-technical audiences
- Ability to proactively and independently manage scope, timeline, and resources in various IT projects
Key Skills
Benefits
About the Company
Fuse is a breakthrough company in the insurance industry. We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
Our vision is to deploy the latest cutting-edge t...
Office Address
One, The City Center - Menara Batavia, Jl. K.H. Mas Mansyur No.126 7th Floor, Karet Tengsin, Kecamatan Tanah Abang, Jakarta, Daerah Khusus Ibukota Jakarta 10220
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