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FUSE Group

Product Operations

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Basic Information

Employment Type

Full Time

Job Level




Work Type




Years of Experience

1-3 years


Jakarta Pusat, Indonesia


20 - 35 Years old


  • Product Optimization: You will be in charge of gathering, analyzing, and sharing from User feedback to offer insights of product development
  • Managing Stakeholders: You will closely collaborate with product team, engineering team, and business teams to enhance discussions regarding product usage, feature development, and user needs.
  • Facilitating Product Development: Through feedback loops, you will help the product team gain a better understanding of which features or solutions to build and what needs to be addressed. You will also oversee product release testing to ensure that tests do not overlap or interfere with one another.
  • Utilizing Product Data: You will gather various types of data, including usage statistics, feature requests, support tickets, and coordinate with teams in day to day operations
  • Reporting: compile our ticket reports, providing a quantifiable and measurable perspective on product ops
  • Bachelor degree in Computer Science/Information Technology or equivalent.
  • At least 1-3 years experiences in Product Ops/Product Support/Tech Support/Tech Project or Product management role with a reputable fast-pace tech startup/ IT/Telecommunication/ Tech consulting company
  • Fluent in English (reading, speaking, listening, and writing) is a must
  • Strong attention to detail and willingness to work in a day-to-day operations model
  • Proficient in using product management tools, e.g. Confluence, JIRA Service Desk, etc.
  • Technical understanding and ability to communicate with both technical and non-technical audiences
  • Ability to proactively and independently manage scope, timeline, and resources in various IT projects
Key Skills
Priority Management
Task Management
Product Operations
Technical Data Analysis
Technical Advisory
Medical Insurance
Annual Leave
Basic Salary
About the Company

FUSE Group

Insurance Industries • 501 to 1000 employees


Fuse is a breakthrough company in the insurance industry. We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge t...

Office Address

One, The City Center - Menara Batavia, Jl. K.H. Mas Mansyur No.126 7th Floor, Karet Tengsin, Kecamatan Tanah Abang, Jakarta, Daerah Khusus Ibukota Jakarta 10220

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